Intelligent CustomerEngagement
Integrating Sales, Marketing, and Customer Service. We build "Omni-channel" dashboards so your agents see a customer's Twitter complaint, email history, and purchase data in one window.
Capability snapshot
Dynamics 365 CRM
What this capability unlocks
Faster time from idea to shipped dynamics 365 crm initiatives.
Architected with monitoring, rollback and incident playbooks from day one.
More time for strategic work as repetitive tasks are automated.
Dynamics 365 CRM Services
Complete CRM implementation and customization services.
CRM Implementation
Complete Dynamics 365 CRM setup with data migration and user onboarding.
Sales Management
Lead management, opportunity tracking, and sales pipeline automation.
Marketing Automation
Campaign management, email marketing, and marketing analytics.
Customer Service
Case management, service tickets, and customer support automation.
Contact Management
Centralized contact database with relationship mapping and history.
Analytics & Reporting
Sales dashboards, performance metrics, and business intelligence.
What you get with Dynamics 365 CRM
Every engagement includes clear success metrics, implementation roadmaps, and enablement for your internal teams so the capability lives on after launch.
- • A prioritized backlog aligned to your business outcomes
- • Architecture and implementation decisions documented in plain language
- • Handover sessions so in-house teams can own and extend the work
How this capability fits into your stack
We don't treat dynamics 365 crm as an isolated project. It's integrated with your existing tools, data sources, and teams so the value shows up in daily workflows.
Upstream
Inputs from strategy, product, and operations define the success criteria.
Downstream
Outputs connect into analytics, customer touchpoints, and internal tooling.
Ready to Transform Your CRM?
Let's discuss your CRM needs and implement Dynamics 365 to streamline your customer relationships.