AI Receptionist

AI Receptionist & Voice AI for Businesses

Missed calls cost revenue. An AI receptionist answers every inbound call—qualifies leads, books appointments, answers FAQs, and routes urgent matters to humans—without hiring another front-desk seat.

Tekvers builds production voice agents that sound natural, respect your brand script, and sync bookings and notes straight into your CRM, calendar, and ops tools. Not a demo bot that breaks after three questions.

What We Deliver

Concrete capabilities included in a typical ai receptionist engagement.

• 24/7 inbound AI phone receptionist with natural turn-taking
• Appointment booking, rescheduling, and calendar sync
• Lead qualification scripts with CRM write-back
• After-hours coverage, overflow handling, and call transfer to humans
• Multilingual support and custom knowledge base for FAQs
• Call transcripts, summaries, and analytics dashboards
• SMS/email follow-ups triggered from call outcomes
• Compliance-aware recording policies and human escalation paths

Why Tekvers

• Engineering-led voice agents—not off-the-shelf chat widgets bolted onto a phone line
• CRM and calendar integration so every call creates usable data
• Human handoff when callers need a person—no dead ends
• Works for clinics, agencies, local services, SaaS support, and field businesses

Our Process

A structured delivery model from discovery through launch and ongoing support.

1. Call flow & brand voice

   We map your greeting, FAQs, qualification questions, booking rules, and escalation criteria—then define tone, guardrails, and success metrics.

2. Prototype on real scenarios

   A working voice agent tested against your top call types (bookings, pricing, support, spam) with transcript review and prompt iteration.

3. Integrate & go live

   Phone numbers, CRM, calendar, and notification hooks wired in. Soft launch with human fallback, then full cutover.

4. Measure & improve

   Containment rate, booking conversion, and escalation quality tracked weekly—with script and knowledge updates as your business changes.

Technologies We Use

Vapi, Retell AI, Twilio Voice, ElevenLabs, OpenAI Realtime / GPT, Anthropic Claude, custom Node.js/NestJS backends, HubSpot, Salesforce, Google Calendar, Microsoft Outlook, webhooks, and your existing CRM APIs.

Relevant Case Studies

Production projects from our portfolio that demonstrate how we deliver ai receptionist for real businesses.

• 

  Multi-tenant venue booking SaaS

  Velay

  Challenge: Sports venues needed booking, live floor operations, payments, inventory, and customer channels in one system—but existing tools were generic SaaS or offline spreadsheets that could not handle multi-tenant isolation, Pakistan payment reality, or realtime facility views.

  Solution: Velay: Velay—Pakistan sports & gaming venue SaaS with live court ops, map booking, Pakistan payments, and multi-surface realtime. End-to-end booking → live session → checkout loop across App, Pro, Dashboard, and API. Tekvers delivered a maintainable multi-tenant venue booking saas system for Velay using NestJS, PostgreSQL, Redis, Expo, with phased rollout, operator workflows, and documentation suited to long-term ownership.

  • End-to-end booking → live session → checkout loo…
  • Broad admin/consumer API surface for venues, fac…
  • Tenant-isolated multi-location operations with l…

  Read case studyVisit live site

  vellay.app

• 

  Multi-package UK transfer booking platform

  Taxi App Platform

  Challenge: A UK transfer operator needed online booking, fleet/pricing configuration, composite fares, and payment initiation across admin and multiple rider UIs—without claiming live notification delivery or a driver app the repo does not contain.

  Solution: Taxi App Platform: ASP.NET Core 8 + SQL Server booking API with layered GBP fare engine, React ops admin, and parallel React/Next.js rider sites—Stripe and PayPal payment initiation. Multi-package UK transfer booking and dispatch foundation. Tekvers delivered a maintainable multi-package uk transfer booking platform system for Taxi App Platform using ASP.NET Core 8, EF Core, SQL Server, JWT, with phased rollout, operator workflows, and documentation suited to long-term ownership.

  • Multi-package UK transfer booking and dispatch f…
  • Composite fare calculation with documented rule …
  • Admin fleet and pricing configuration without a …

  Read case studyVisit live site

  airporttransferstaxi.co.uk

• 

  Local services & programmatic SEO

  AAA Plumbing and Heating

  Challenge: A regional plumbing and heating business needed rankable service and location pages at scale, trustworthy NAP/phone CTAs, and operational visibility into call-funnel sessions—without building a full CMS or online booking platform.

  Solution: AAA Plumbing and Heating: Programmatic SEO Next.js site for a UK plumbing brand—dynamic service pages, local guides, and a Supabase-backed visitor audit dashboard. Scalable local presence across Berkshire and Middlesex without hand-built page sprawl. Tekvers delivered a maintainable local services & programmatic seo system for AAA Plumbing and Heating using Next.js, TypeScript, Tailwind CSS, Framer Motion, with phased rollout, operator workflows, and documentation suited to long-term ownership.

  • Scalable local presence across Berkshire and Mid…
  • Phone-led conversion paths with NAP consistency …
  • Operator visibility into sessions that reach cal…

  Read case studyVisit live site

  aaaplumbingandheating.co.uk

Frequently Asked Questions