AI Receptionist

AI Receptionist & Voice AI for Businesses

Missed calls cost revenue. An AI receptionist answers every inbound call—qualifies leads, books appointments, answers FAQs, and routes urgent matters to humans—without hiring another front-desk seat.

Tekvers builds production voice agents that sound natural, respect your brand script, and sync bookings and notes straight into your CRM, calendar, and ops tools. Not a demo bot that breaks after three questions.

What We Deliver

Concrete capabilities included in a typical ai receptionist engagement.

  • 24/7 inbound AI phone receptionist with natural turn-taking
  • Appointment booking, rescheduling, and calendar sync
  • Lead qualification scripts with CRM write-back
  • After-hours coverage, overflow handling, and call transfer to humans
  • Multilingual support and custom knowledge base for FAQs
  • Call transcripts, summaries, and analytics dashboards
  • SMS/email follow-ups triggered from call outcomes
  • Compliance-aware recording policies and human escalation paths

Why Tekvers

  • Engineering-led voice agents—not off-the-shelf chat widgets bolted onto a phone line
  • CRM and calendar integration so every call creates usable data
  • Human handoff when callers need a person—no dead ends
  • Works for clinics, agencies, local services, SaaS support, and field businesses

Our Process

A structured delivery model from discovery through launch and ongoing support.

  1. Call flow & brand voice

    We map your greeting, FAQs, qualification questions, booking rules, and escalation criteria—then define tone, guardrails, and success metrics.

  2. Prototype on real scenarios

    A working voice agent tested against your top call types (bookings, pricing, support, spam) with transcript review and prompt iteration.

  3. Integrate & go live

    Phone numbers, CRM, calendar, and notification hooks wired in. Soft launch with human fallback, then full cutover.

  4. Measure & improve

    Containment rate, booking conversion, and escalation quality tracked weekly—with script and knowledge updates as your business changes.

Technologies We Use

Vapi, Retell AI, Twilio Voice, ElevenLabs, OpenAI Realtime / GPT, Anthropic Claude, custom Node.js/NestJS backends, HubSpot, Salesforce, Google Calendar, Microsoft Outlook, webhooks, and your existing CRM APIs.

Relevant Case Studies

Production projects from our portfolio that demonstrate how we deliver ai receptionist for real businesses.

  • AI Voice Receptionist case study preview

    Voice AI product

    AI Voice Receptionist

    Challenge: SMBs needed always-on inbound call handling that books and answers from real business data—while a platform team needed safe multi-tenant onboarding, billing, and ops tooling. Without a coherent voice ai product foundation, AI Voice Receptionist stakeholders faced fragmented tools, slow handoffs, and limited visibility—classic failure modes Tekvers designs against.

    Solution: AI Voice Receptionist: Zallo Receptionist—multi-tenant AI phone agent with NestJS APIs, Supabase, Vapi/Twilio, Stripe billing, and dual Next.js portals. Always-on front-desk model that books against real availability and FAQs. Tekvers delivered a maintainable voice ai product system for AI Voice Receptionist using NestJS, Next.js, Supabase, TypeScript, with phased rollout, operator workflows, and documentation suited to long-term ownership.

    • Always-on front-desk model that books against re…
    • Centralized tenant lifecycle for platform operat…
    • Monetization path via Stripe plans and feature e…
    Read case study
  • Velay case study preview

    Multi-tenant venue booking SaaS

    Velay

    Challenge: Sports venues needed booking, live floor operations, payments, inventory, and customer channels in one system—but existing tools were generic SaaS or offline spreadsheets that could not handle multi-tenant isolation, Pakistan payment reality, or realtime facility views.

    Solution: Velay: Velay—Pakistan sports & gaming venue SaaS with live court ops, map booking, Pakistan payments, and multi-surface realtime. End-to-end booking → live session → checkout loop across App, Pro, Dashboard, and API. Tekvers delivered a maintainable multi-tenant venue booking saas system for Velay using NestJS, PostgreSQL, Redis, Expo, with phased rollout, operator workflows, and documentation suited to long-term ownership.

    • End-to-end booking → live session → checkout loo…
    • Broad admin/consumer API surface for venues, fac…
    • Tenant-isolated multi-location operations with l…
    Read case studyVisit live site

    vellay.app

  • Taxi App Platform case study preview

    Multi-package UK transfer booking platform

    Taxi App Platform

    Challenge: A UK transfer operator needed online booking, fleet/pricing configuration, composite fares, and payment initiation across admin and multiple rider UIs—without claiming live notification delivery or a driver app the repo does not contain.

    Solution: Taxi App Platform: ASP.NET Core 8 + SQL Server booking API with layered GBP fare engine, React ops admin, and parallel React/Next.js rider sites—Stripe and PayPal payment initiation. Multi-package UK transfer booking and dispatch foundation. Tekvers delivered a maintainable multi-package uk transfer booking platform system for Taxi App Platform using ASP.NET Core 8, EF Core, SQL Server, JWT, with phased rollout, operator workflows, and documentation suited to long-term ownership.

    • Multi-package UK transfer booking and dispatch f…
    • Composite fare calculation with documented rule …
    • Admin fleet and pricing configuration without a …
    Read case studyVisit live site

    airporttransferstaxi.co.uk

  • AAA Plumbing and Heating case study preview

    Local services & programmatic SEO

    AAA Plumbing and Heating

    Challenge: A regional plumbing and heating business needed rankable service and location pages at scale, trustworthy NAP/phone CTAs, and operational visibility into call-funnel sessions—without building a full CMS or online booking platform.

    Solution: AAA Plumbing and Heating: Programmatic SEO Next.js site for a UK plumbing brand—dynamic service pages, local guides, and a Supabase-backed visitor audit dashboard. Scalable local presence across Berkshire and Middlesex without hand-built page sprawl. Tekvers delivered a maintainable local services & programmatic seo system for AAA Plumbing and Heating using Next.js, TypeScript, Tailwind CSS, Framer Motion, with phased rollout, operator workflows, and documentation suited to long-term ownership.

    • Scalable local presence across Berkshire and Mid…
    • Phone-led conversion paths with NAP consistency …
    • Operator visibility into sessions that reach cal…
    Read case studyVisit live site

    aaaplumbingandheating.co.uk

Industry ERP Products

Pre-built ERP platforms for regulated and process-driven industries—implemented and customized by our team.

  • Real Estate Operations

    Real Estate AI

    AI voice for property acquisition and disposition — not clinic booking alone.

    Real estate operators running acquisition and disposition need AI voice that understands property leads, seller motivation, and appointment setting for site visits — not med spa consult booking scripts. Real Estate AI extends the production AI voice receptionist stack with a dedicated real-estate module: inbound clinic features remain, while acquisition → inventory → disposition outbound funnels, lead management, property records, campaigns, DNC management, bookings, and KPI dashboards serve real estate operators.

    View solutionDiscuss rollout

  • Outbound Sales & Agencies

    AI Outbound Dialer

    Outbound that qualifies leads — not inbound that answers them.

    Outbound sales teams and agencies need to reach leads fast — with consent, DNC compliance, calling windows, and AI that qualifies instead of reading a script into voicemail. AI Outbound Dialer is a standalone product for consented outbound campaigns — separate from inbound AI receptionist. It places calls, qualifies leads, books appointments or warm-transfers, and syncs to your CRM. Campaigns, contacts, dial loop, voice AI, cadences, SMS, call recordings, transcripts, and multiple CRM connectors including native suite CRM, major CRM platforms, and generic webhook.

    View solutionDiscuss rollout

  • Med Spa & Appointment Clinics

    Medical Billing

    Collect deposits and balances — without a full POS or RCM stack.

    Cash-heavy clinics — med spas first — need to collect deposits at booking, send pay links for balances, and enforce no-show fees without standing up a full POS floor or insurance revenue cycle management stack. Medical Billing is an independent product for the patient financial lifecycle: service catalog, deposits, invoices, packages, connected payment pay links, and webhooks from scheduling and practice management sync. It is deliberately not insurance claims and coding — it is patient payments for appointment-based, cash-pay clinics. Inbound voice AI stays thin; money lives in Medical Billing.

    View solutionDiscuss rollout
View all ERP products

Frequently Asked Questions

An AI receptionist is a voice agent that answers inbound business calls—greeting callers, answering common questions, booking appointments, capturing lead details, and transferring to a human when needed.

We follow transparent, brand-aligned scripts. Many businesses disclose the AI assistant upfront. The goal is clear help and fast booking—not deception.

Yes. We integrate with Google Calendar, Outlook, HubSpot, Salesforce, custom CRMs, and booking tools so confirmed slots and lead records sync automatically.

Calls escalate to your team via warm transfer, voicemail with transcript, or callback queues—configured to your hours and routing rules.

Setup typically starts from a focused implementation project, plus usage-based voice/API costs. We quote after mapping call volume, integrations, and languages.

Yes. We can deploy multilingual receptionists when your call mix and brand requirements justify it.

Ready to discuss ai receptionist for your team? Share your backlog and we'll scope a practical delivery plan.

Get a Free QuoteView full portfolio